Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sparrowsweave.com

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”As defined in the Privacy act 1988 (CTH), ‘Personal Information’ is information or an opinion, whether true or not, and whether recorded in a material form or not, about you or from which your identity can be reasonably ascertained.

Our Privacy Policy sets out matters of which you should be aware regarding the information we may collect about you, our policies on the management of personal information and generally, what sort of information we hold, for what purposes and how we collect, hold, use and disclose information.

More information about Privacy Law and the National Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at help@sparrowsweave.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace’s data storage, databases and the general squarespace application. They store your data on a secure server behind a firewall. You can read more about their terms of service https://www.squarespace.com/terms-of-service/ and privacy at https://www.squarespace.com/privacy/

Payment:

A company called Stripe handles our payments. Stripe stores your credit card data. It is encrypted and stored securely. Stripe is audited and certified to PCI Service Provider Level 1. For more information about Stripe’s security practices visit their website.

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, you can read Stripe’s documentation about their terms of service https://stripe.com/au/ssa and their privacy statement https://stripe.com/au/privacy

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics: Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Can we change to what we use

SECTION 7 - COOKIES

What are cookies?

Cookies are small pieces of data that websites store on a device. Cookies can improve your browsing experience because they help websites remember preferences and understand how people use different features.

Functional and Required Cookies

We uses some necessary cookies because they allow visitors to navigate and use key features on our site. For example, Functional and Required Cookies help these features work:

This is a list of cookies used on our site.

Cookie Name: Crumb

Duration: Session

Purpose: Prevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in.

Cookie Name: RecentRedirect

Duration: 30 minutes

Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

Cookie Name: CART

Duration: 2 weeks

Purpose: Shows when a visitor adds a product to their cart

Cookie Name: hasCart

Duration: 2 weeks

Purpose: Tells Squarespace that the visitor has a cart

Cookie Name: Locked

Duration: Session

Purpose: Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

Cookie Name: SiteUserInfo

Duration: 3 years

Purpose: Identifies a visitor who logs into a customer account

Cookie Name: SiteUserSecureAuthToken

Duration: 3 years

Purpose: Authenticates a visitor who logs into a customer account

Cookie Name: Commerce-checkout-state

Duration: Session

Purpose: Stores state of checkout while the visitor is completing their order in PayPal

Cookie Name: squarespace-popup-overlay

Duration: Persistent

Purpose: Prevents the Promotional Pop-Up from displaying if a visitor dismisses it

Cookie Name: squarespace-announcement-bar

Duration: Persistent

Purpose: Prevents the Announcement Bar from displaying if a visitor dismisses it

Cookie Name: Test

Duration: Session

Purpose: Investigates if the browser supports cookies and prevents errors.

Analytics and Performance Cookies

We use Analytics and Performance cookies to collect information about how visitors interact with our site.

Cookie Name: ss_cid

Duration: 2 years